GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it as this frees up an appointment for somebody else.

 

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling  an appointment for the Hurley Clinic, please telephone 020 7735 7918 or to cancel an appointment for Riverside Medical Centre, call 020 3049 4500 as soon as possible. This will enable us to offer your appointment to someone else.

Patients who have opted into the text-messaging appointment reminder service are also able to cancel their appointments by replying to the text message.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.