Hurley Clinic at the Riverside Medical Centre - information for our Patients

Dear Patients

Since our last update in September 2020, a lot has changed. 

The building works in the clinical rooms and patient toilets at Hurley Clinic are now complete. We are very pleased with the outcome, and we are looking forward to receiving your feedback.  All clinical rooms are compliant with current Health & Safety standards, freshly decorated and we have new waiting room seating.

We have been able to reinstate a limited service at the Hurley Clinic from the beginning of October. This includes appointments for patients with long term conditions (planned care) and patients who the doctors want to see on the day (triage). This will provide an alternative for those patients who have found accessing Riverside very difficult.  However, we will still need to deliver a  large number of appointment sessions from Riverside.  When booking appointments, it is important to check which site you need to attend.

We have transferred a number of telephone lines and staff back the Hurley Clinic.  This will reduce the pressure on the current system until our new telephone system arrives.  We expect this to be installed in the late spring/early summer of 2021  following a slight delay due to COVID-19 and other technical issues involving the supplier. 

The decision about which services to reinstate at the Hurley Clinic has taken into account patients’ and practice staff needs and the ongoing COVID-19 pandemic.

The Hurley Clinic continues to be a good location for delivery of pandemic services in Lambeth such as the extended flu and COVID-19 vaccination programmes and services for patients who are suffering with symptoms of COVID-19 (Hot patients).  Riverside will provide services for patients who do not have symptoms of COVID-19 (Cold patients).

The Hurley Clinic has multiple entrances and exits so we can keep patients safe in separate areas within the Clinic depending on the service they need. 

COVID-19 vaccinations are currently being delivered by GP practices. This has been a very positive development following the challenges of the last year.  Hurley and Riverside Practices are part of the North Lambeth Primary Care Network (a group of local practices) and the government and has been able to allow the Hurley Clinic site to  become a vaccination centre at the start of the year, and this has been of benefit to all HARP patients who will have had easy access.  

To maintain delivery of all the services above we have taken the decision not to move further services and staff back to the Hurley Clinic in the short term.  

This continues to be a difficult past year for all of us, and we thank our patients and staff for their patience and understanding.  We remain ‘open for business’ and it is important that anyone requiring medical care contacts the practice via eConsult or telephone, and we will ensure that it is provided. Medical services continue to be available to patients, if not from Hurley Clinic, from Riverside Medical Centre.

We will provide a further update as soon as we have information on changes to the existing arrangement. In the meantime, if you have any questions please contact us.

Appointments

We are encouraging patients who need clinical help or advice to use our eConsult digital consultation service available from the practice websites. eConsult is a safe and easy to use online platform which allows patients to submit their symptoms or requests to their GP electronically and offers around the clock NHS Self-help information, signposting to services, and a symptoms checker. For patients who are not able to use eConsult we can offer a telephone call back.

All consultations are completed via eConsult, telephone or video calls in the first instance and if the clinician considers it appropriate/necessary the patient will be booked in for a face to face appointment with one of our clinical team. All eConsults are responded to by the end of the next working day although some will be answered sooner than this. Patients offered a booked appointment will be contacted by the reception team up to 1 day ahead to ask some Covid19 symptom questions, to ensure they are unlikely to have the virus and therefore safe to visit the practice.

Please do not attend your practice unless you have been invited to do so

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