Hurley Clinic at the Riverside Medical Centre - information for our Patients

Dear Patients

Since our last update in September 2020, a lot has changed. 

The building works in the clinical rooms and patient toilets at Hurley Clinic are now complete. We are very pleased with the outcome, and we are looking forward to receiving your feedback.  All clinical rooms are compliant with current Health & Safety standards, freshly decorated and we have new waiting room seating.

We have been able to reinstate a limited service at the Hurley Clinic from the beginning of October. This includes appointments for patients with long term conditions (planned care) and patients who the doctors want to see on the day (triage). This will provide an alternative for those patients who have found accessing Riverside very difficult.  However, we will still need to deliver a  large number of appointment sessions from Riverside.  When booking appointments, it is important to check which site you need to attend.

We have transferred a number of telephone lines and staff back the Hurley Clinic.  This will reduce the pressure on the current system until our new telephone system arrives.  We expect this to be installed in January 2021 following a slight delay due to COVID-19. 

The decision about which services to reinstate at the Hurley Clinic has taken into account patients’ and practice staff needs and the ongoing COVID-19 pandemic.

The Hurley Clinic continues to be a good location for delivery of pandemic services in Lambeth such as the extended flu and COVID-19 vaccination programmes and services for patients who are suffering with symptoms of COVID-19 (Hot patients).  Riverside will provide services for patients who do not have symptoms of COVID-19 (Cold patients).

The Hurley Clinic has multiple entrances and exits so we can keep patients safe in separate areas within the Clinic depending on the service they need. 

The government has recently announced that the flu vaccination will be available to all those over 50 years of age from the beginning of December.  If you are eligible for the flu vaccine we encourage you to get one soon. Please respond to the text message inviting you and we will arrange an appointment for you. (There will need to be a gap between having the flu vaccine and the COVID-19 vaccine)

COVID-19 vaccinations will be delivered by GP practices and may be available soon. This is a very positive development following the challenges of the past nine months.  Hurley and Riverside Practices are part of the North Lambeth Primary Care Network (a group of local practices) and the government has asked us to submit plans now so that we are ready to start vaccinations whenever supplies are available. It is likely that Hurley Clinic will become a vaccination centre, and this would benefit all HARP patients who will have easy access.  

As we move into winter and the pandemic continues it is likely that the Hot clinic will need to re-open.  

To maintain delivery of all the services above we have taken the decision not to move further services and staff back to the Hurley Clinic in the short term.  

This continues to be, a difficult year for all of us, and we thank our patients and staff for their patience and understanding.  We remain ‘open for business’ and it is important that anyone requiring medical care contacts the practice via eConsult or telephone, and we will ensure that it is provided. Medical services continue to be available to patients, if not from Hurley Clinic, from Riverside Medical Centre.

We will provide a further update as soon as we know more about the outcome of the pandemic planning. In the meantime, if you have any questions please contact us.