How Does eConsult Work? 

 

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  1. eConsult is submitted and received by the practice
  2. The eConsult is triaged by a GP
  3. eConsults are prioritised and allocated depending on urgency and requirements
  4. You will be contacted by a clinician or an admin staff member
  5. The outcome is relayed and the eConsult is complete

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Frequently Asked Questions (FAQs)

What is an eConsult?

eConsult is a way to contact your own NHS GP practice online, for free, quickly and safely. eConsult is easy to use and will give your doctors all the information they need to triage and make sure every patient gets the care they need.

What type of response will I receive?

All eConsults are triaged by a GP and urgent problems are prioritised. The response can be in many forms including email, phone call and/or someone contacting you to book a face-to-face appointment.

When will I receive a response?

You will be contacted on the day your eConsult is submitted (if it is submitted before 6.30pm on a Monday to Friday) to inform you of the triage outcome and the next steps. This notification may be sent via email, SMS, or a phone call from our team to arrange an appointment.

If your eConsult is submitted after 6.30pm on a weekday or anytime during the weekend we may respond the following working day.

Will I be seen?

The clinician triaging or responding to your eConsult will determine whether you need to be seen. If you need a face-to-face appointment, you will be given one. Alternatively, it may not be necessary for you to be seen, and the problem may be resolved remotely.

When I try to complete an eConsult, the system kicks me out and asks me to contact the practice or NHS 111

Please contact the practice and inform them. You will be advised how the medical condition will be best resolved. Contact NHS 111 when the practice is closed or 999 in an emergency

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